Short Stay Rental Accommodation Local Law

 Over 1.6 million people stay overnight when visiting the Peninsula each year, making it the third largest short stay rental accommodation destination in Australia. The Mornington Peninsula Shire Council welcomes greater numbers of visitors to the region, but must also ensure that the local communities continue to enjoy the benefits the area has to offer.

In May 2018, Council adopted the Short Stay Rental Accommodation Local Law, providing clear guidelines on the required standards for the operation of this type of accommodation. The Local Law places the responsibility for occupant behaviour on the owner of the property.

Council recognises that most operators of Short Stay Rental Accommodation act responsibly and manage their property appropriately. However, the extent of community concern has been so significant that controls were considered necessary.

Local Law requirements for an owner

The Local Law places the responsibility on the owner to control the behaviour of the occupants of Short Stay Rental Accommodation. This is done by requiring the owner to:

  • Register the property with Council
  • Appoint a designated contact person to respond to neighbour complaints within two hours
  • Ensure occupants adhere to the Code of Conduct
  • Provide adequate off street parking and garbage bins

As the owner of a Short Stay Rental Accommodation, you should read through the Local Law and the Code of Conduct (don’t worry, it’s not too long). A copy of the Local Law and Code of Conduct can be found below.

Short Stay Rental Accommodation Local Law(PDF, 150KB)

Short Stay Rental Accommodation Code of Conduct(PDF, 135KB)

Registering a property for Short Stay Rental Accommodation

An application can be made to register your Short Stay Rental Accommodation online. Prior to registering please make sure you understand the requirements for owning a Short Stay Rental Accommodation.

Applications must include contact details for your designated contact and an application fee of $100. Registration lasts for 12 months.

Apply Online

Council requires all Short Stay Rental Accommodation owners (not subject to current complaint investigation) to have applied for registration and be fully compliant with the Short Stay Rental Accommodation Local Law by no later than 30 September 2018.

Owners who have properties currently subject to a complaint investigation will be individually contacted by Council.  

Once your application has been received you can expect to receive a response within 10 business days.

Renewing you registration

The registration for a Short Stay Rental Accommodation lasts for 12 months. When your registration is close to expiring, the Shire will send you notification and an invitation to re-register.

To renew your registration, you will be required to confirm the details of your registration and pay an application fee. If the Local Law and Code of Conduct is not being complied with Council may elect not to renew your registration.

Document templates

To assist with meeting the requirements for owners, the Shire has provided some templates that can be edited and used to advise neighbours of designated contact details and occupants of the code of conduct.

Template Letter to Neighbours(DOCX, 58KB)

Template Code of Conduct for display(DOCX, 29KB)

Frequently Asked Questions

Please see the below fact sheet which may help answer some further questions for owners of Short Stay Rentals.

Fact File for Owners(PDF, 115KB)

Short Stay Rental Accommodation FAQ(PDF, 148KB)

Knowing the rules

The Local Law is in place to ensure that Short Stay Rental Accommodation can operate without having an impact on the surrounding area. If you think that someone near you may be running a Short Stay Rental that is having an impact on you, it can help to know the requirements set out in the Local Law. An owner of a Short Stay Rental must:

  • Register the property with Council
  • Appoint a designated contact person to respond to neighbour complaints within two hours
  • Ensure occupants adhere to the Code of Conduct
  • Provide adequate off street parking and garbage bins

 For more information, you can read the Local Law and Code of Conduct linked below.

Short Stay Rental Accommodation Local Law(PDF, 150KB)

Short Stay Rental Accommodation Code of Conduct(PDF, 135KB)

What to expect from Short Stay Rental Accommodation owners

The owner of a Short Stay Rental Accommodation has a number requirements they must meet. You may have a Short Stay Rental near you without even knowing it. Whilst most Short Stay Rental Accommodation can operate without having any impact, you may still expect some interaction with the owner.

The owner of a Short Stay Rental must provide the adjoining neighbours, including directly across the street, details for a designated contact. This person can be contacted 24/7 if there are any issues with occupants not complying with the code of conduct at a Short Stay Rental. Once the person is contacted, the Local Law requires them to respond to any complaints within two hours.

Reporting any issues

If you experience any issues with Short Stay Rental Accommodation near you, there are a few options for resolving an issue.

Call the Contact. If you are experiencing any issues with occupants of a Short Stay Rental, you can call the designated contact. A designated contact is required by the Local Law to respond to any complaints within two hours.

Call the Council. Whilst Council may not be available to deal with all issues at the time, you may still report any issues. Council may contact the owner and, in the case of several complaints or any serious issues, Council may decide to cancel the registration.

Call the Police. It is not expected that anyone should put themselves in danger when trying to deal with any issues. In the case of large parties late at night or violent or threatening behaviour you should contact 000.

Frequently Asked Questions

Please see the below fact sheet which may help answer some further questions for owners of Short Stay Rentals.

Fact File for Neighbours(PDF, 115KB)

Short Stay Rental Accommodation FAQ(PDF, 148KB)