Information for Neighbours
The Local Law is in place to ensure that Short Stay Rental Accommodation can operate without having an impact on the surrounding area. If you think that someone near you may be running a Short Stay Rental that is having an impact on you, it can help to know the requirements set out in the Local Law. An owner of a Short Stay Rental must:
- Register the property with Council
- Appoint a designated contact person to respond to neighbour complaints within two hours
- Ensure occupants adhere to the Code of Conduct
- Provide adequate off street parking and garbage bins
For more information, you can read the Local Law and Code of Conduct linked below.
Short Stay Rental Accommodation Local Law(PDF, 150KB)
Short Stay Rental Accommodation Code of Conduct(PDF, 135KB)
What to expect from Short Stay Rental Accommodation owners
Owners of Short Stay Rental Accommodation have a number of requirements that must be met. You may have a Short Stay Rental near you without even knowing it. Whilst most Short Stay Rental Accommodation can operate without having any impact, you may still expect some interaction with the owner.
The owner of a Short Stay Rental must provide the adjoining neighbours, including directly across the street, details for a designated contact. This person can be contacted 24/7 if there are any issues with occupants not complying with the code of conduct at a Short Stay Rental. Once the person is contacted, the Local Law requires them to respond to any complaints within two hours.
Reporting any issues
If you experience any issues with Short Stay Rental Accommodation near you, there are a few options available.
Call the Contact. If you are experiencing any issues with occupants of a Short Stay Rental, you can call the designated contact. A designated contact is required by the Local Law to respond to any complaints within two hours.
Call the Council. Whilst Council may not be available to deal with all issues at the time, you may still report any issues. Council may contact the owner and, in the case of several complaints or any serious issues, Council may decide to cancel the registration. To report an issue please contact us or lodge a complaint on the Report a Problem page.
Call the Police. It is not expected that anyone should put themselves in danger when trying to deal with any issues. In the case of large parties late at night or violent or threatening behaviour you should contact 000.
Frequently Asked Questions
Please see the below fact sheet which may help answer some further questions for owners of Short Stay Rentals.
Fact File for Neighbours