Customer Service is the first point of contact for most people who do business with the Shire. They respond to requests for assistance and information, dealing them with as efficiently and effectively as possible.
The Shire’s activities and services are diverse and include property, economic, human, recreational and cultural services. Infrastructure maintained includes roads, bridges, drains, shire buildings, recreation facilities, parks, gardens and reserves.
The Shire administers State and Local Laws relating to land use planning, environment protection, public health, traffic and parking, and animal management.
Access to interpreters, translators and other communication aids are available to assist customers where necessary.
- Identify ourselves by wearing our corporate uniform and identification badge
- Treat customers with courtesy and respect
- Be fair and reasonable
- Provide clear, accurate, timely and relevant information
- Use and disclose personal information in accordance with laws.