Contact Us

Our online payments, live chat, report a problem and ask a question online services are available 24 hours a day as is our 1300 850 600 phone number.

You can see the status of an existing request by entering its reference number here:

Track request

Phone: 1300 850 600
Mail: Mornington Peninsula Shire Private Bag 1000, Rosebud, Victoria, 3939
Email: customerservice@mornpen.vic.gov.au
Social media: FacebookInstagram

In a life threatening emergency, call 000.

For all media inquries please contact: news@mornpen.vic.gov.au

Our Service Centres

Shire offices

Your Local Connection Points

Your Local Connection Points are a convenient way to access customer service across the Mornington Peninsula.

In addition to our main offices, we have expanded our face-to-face reach with smaller, localised customer service hubs. Your Local Connection Points are situated in smaller townships and co-located within existing community spaces. They provide face-to-face assistance on a wide range of Shire services, from general enquiries and service advice to processing forms and EFTPOS payments.

Find out more about Your Local Connection Points

Interpreting and translation services

If you need the assistance of an interpreter, phone 131 450

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service:

 

About Customer Service

Customer Service is the first point of contact for most people who do business with the Shire. They respond to requests for assistance and information, dealing them with as efficiently and effectively as possible.

The Shire’s activities and services are diverse and include property, economic, human, recreational and cultural services. Infrastructure maintained includes roads, bridges, drains, shire buildings, recreation facilities, parks, gardens and reserves.

The Shire administers State and Local Laws relating to land use planning, environment protection, public health, traffic and parking, and animal management.

Access to interpreters, translators and other communication aids are available to assist customers where necessary.

Customer Service:

  • Identify ourselves by wearing our corporate uniform and identification badge
  • Treat customers with courtesy and respect
  • Be fair and reasonable
  • Provide clear, accurate, timely and relevant information
  • Use and disclose personal information in accordance with laws.

What if things go wrong?

If you are dissatisfied with the service you have received, we want to know. We will work cooperatively with you to identify and resolve problems.

Initially, please discuss the matter with a customer service officer. If the issue is not then resolved to your satisfaction, it will be referred to the appropriate department manager for their attention. If the issue still remains unresolved, you are invited to register a formal complaint.

Find out more about our complaint resolution process.