Customer Charter
At Mornington Peninsula Shire, our customers are at the heart of everything we do.
Our Customer Charter aims to:
- Outline our commitment to you and the standards you can expect when interacting with us.
- Explain how we will address your enquiries.
- Ensure alignment on expectations for our staff.
- Provide direction for continuously improving our internal systems to embody the principles outlined in the Charter.
Why is this important?
Our Customer Charter will help us improve your customer experience and overall customer satisfaction by:
- Establishing clear guidelines and timeframes when addressing your enquiries.
- Ensuring we are accountable to your expectations.
- Informing you about how you can provide feedback, compliments, or make a complaint.
View our Customer Charter(PDF, 684KB).