Visitor Paid Parking
The Visitor Paid Parking Pilot concluded at 8 PM on Saturday, 14 September 2024.
Parking at Schnapper Point (Mornington), Sunnyside Beach (Mt Eliza) and Flinders Pier is again free, and resident ePermits are no longer required. All car park users must continue to adhere to time restrictions.
Further information regarding the outcomes of the Pilot can be found by exploring our comprehensive list of FAQs and The Pilot Evaluation Report(PDF, 2MB) and Strategic Recommendations Report(PDF, 1MB) are available.
Attention now turns to the development of a Parking Management Policy to support a growing Peninsula.
As the Shire continues to welcome over eight million visitors each year and embraces a growing community, parking demand has never been higher. The Shire is taking action to create a transparent, equitable, consistent, and sustainable Parking Management Policy—designed to balance the needs of residents, businesses, and visitors.
Shaped by community input, the new Parking Management Policy will consider things like; time restrictions to improve turnover, permit systems to prioritise access, overflow parking impacts, smart parking solutions and enforcement.
The Shire is currently the only Bayside Council between the Peninsula and the City without a formal parking policy or strategy. As resident and visitor numbers rise, the policy will provide a structured approach to managing parking challenges, benefiting both residents and visitors.
Right now, the Shire is the only Bayside Council between the Peninsula and the City without a formal parking policy or strategy. Stay tuned for updates and opportunities to have your say!
What's happening with the Pilot?
The Pilot concluded at all three sites at 8 PM on 14 September 2024. Parking at these locations is again free, and ePermits are not required. All car park users must adhere to the signed time restrictions (e.g. 2P, 4P).
What will happen to my personal details collected for the PayStay App and ePermits?
All details will remain secure. Any personal details collected as part of the Pilot will remain securely stored. Your details will not be shared without your consent and will be managed in accordance with privacy regulations. You can continue to use your PayStay account for parking in other municipalities where PayStay is in place.
What insights did you gain from the Pilot?
We have gained valuable insights from the recent including the need to:
- Enhance the ePermit user experience to make it simpler and more accessible for our residents.
- Expand payment options to better support visitors who may not have access to smart technology.
- Improve communications and provide clear information to better support both local businesses and international visitors.
- Minimise security concerns with parking service provider.
- Better support both local businesses and international visitors with improved communications and clear information.
What were the biggest issues revealed through the Pilot, and what was learned?
The Pilot revealed several key concerns, these included:
- Frustration with the ePermit application process, level of documentation required and issues with the system.
- Challenges with payment technology and lack of alternative payment options such as pay stations.
- Concerns from accessible parking permit holders and carers.
- Objections to fees and infringements.
- Concerns about potential security/data breaches from the supply of personal information, credit card details etc.
- Disruption to businesses operating within the Pilot sites.
- Difficulties faced by international guests attempting to access payment options.
How are the profits from the Pilot being used?
Any profits generated from the Pilot, after covering expenses, will be used to help maintain foreshore infrastructure.
How much revenue did the Pilot generate?
Over a seven-month period, the Pilot generated $1.38 million in revenue from visitor parking fees and infringements.
What was the average monthly revenue?
During the peak months (December to March), the average monthly revenue was $105,889. In the off-peak months (April to June), this average dropped to $50,796 due to seasonal trends.
What were the costs associated with the Pilot?
The total cost of running the Pilot was $1.22 million. This covered expenses related to resources, technology, and infrastructure.
How many visitors paid to park at the Pilot sites?
Over 58,000 payment transactions were made across all three sites during the Pilot. Schnapper Point received the most paid visitors 42,805, with Flinders at 10,836 and Sunnyside 5,171.
How much revenue was generated from infringements during the pilot program, and what was the breakdown between residents and visitors?
During the Pilot, revenue from infringements totaled $806,438. The breakdown between residents and visitors is as follows:
- Visitors: Infringements issued to visitors accounted for approximately 70% - 80% of the total revenue.
- Residents: At the peak of the program, infringements issued to residents represented around 30%. This reduced to approximately 20% with increased messaging and communications regarding the requirement for an ePermit.
How many feedback responses did you receive?
Over 750 pieces of feedback were received in relation to the Pilot and 1300 emails seeking assistance with the ePermit process. Requests for support from visitors attempting to pay were handled by the parking service provider.
How many ePermits were issued?
Over 22,000 ePermits were issued. These included:
- 20,489 Residents ePermits
- 523 businesses, volunteers, and club members ePermits
- 540 vehicles added to a permit whitelist (e.g. delivery vans, maintenance, support services, emergency vehicles.
- 982 accessible ePermits.
What happens to the ePermits?
Now that the Pilot has concluded, there will be no requirement for visitors to pay at the Pilot sites, and residents will not need to maintain their ePermits. You don’t need to take any action; your ePermit details will remain confidential.
What do I need to do now?
No further action is required from visitors or residents. Payments and ePermits will no longer be required at the three pilot sites. Information on any future changes related to Visitor Paid Parking will be communicated.
What will happen to the fines already issued?
As with all infringements, Residents and Visitors may appeal their fine by following the appeals process.
Questions?
Question not answered? Please submit you feedback or questions on Visitor Paid Parking via this Online Request Form:
Create Customer Request (mornpen.vic.gov.au)