The two most important pieces of information required when calling Triple Zero are:
- The location of the emergency (where is it?) and
- The nature of the emergency (what is it?).
Emergency Markers aim to improve response times in the event of an emergency triple zero call. They do not eliminate the risk nor will they mitigate the likelihood of event occurring.
Emergency markers look like a street signs with white text on a green background.
In an emergency it is important that location information can be quickly conveyed. Location information challenges are particularly difficult for ‘open space’ locations with no set addresses such as beaches, parks and trails.
Emergency markers are designed to pinpoint your exact location during an emergency in public open spaces or a hard to define places.
Each Emergency Marker has a unique alphanumeric code made up of three letters and three numbers. This code specifies the location, GPS coordinates, road access route or navigational data, all of which assists the dispatch of emergency services.
How are Emergency Markers used?
When an incident occurs at a specific street address, it is generally easy for emergency services to locate the caller.
However, when a similar incident occurs at locations such as open-space parklands, walking trails or beaches where no obvious reference points exist, it takes extra, valuable time for triple zero call takers to identify and verify the specific location and vehicle access point.
Emergency Markers enables the Triple Zero Call taker to immediately and accurately verify the location of an emergency 000 call in public open space.
Further information on the Emergency Markers program.