Short Stay Rental Accommodation

Short stay rental accommodation on the Mornington Peninsula is regulated through the Short Stay Rental Accommodation Local Law 2022(PDF, 169KB) and the associated Code of Conduct(PDF, 135KB).

This Local Law and the Code of Conduct provide clear guidelines for the operation of short stay rentals by: 

• Regulating their use
• Ensuring an appropriate standard of management and presentation of accommodation
• Minimising the risk of accommodation affecting the peace of the neighbourhood

Council's Short Stay Rental Accommodation Local Law 2022 places the responsibility on the owner to control the behaviour of the occupants of their short stay rental. All owners are required to:

• Register the property with Council
• Appoint a designated contact person to respond to neighbour complaints within two hours, day or night
• Ensure occupants adhere to the Code of Conduct
• Provide adequate off-street parking and garbage bins
• Display their Council-issued registration number on all online platforms that advertise the property

For more information, please check our Short Stay Rental Fact Sheet for Owners(PDF, 181KB).

To assist with notifying neighbouring properties of your Designated Contact Person, Council has provided a template letter that can be used to advise neighbours of Designated Contact Person's details.

• Template Letter to Neighbours(DOCX, 59KB)

Update your details

Please ensure that your owner details and your Designated Contact Person details are up to date using the link below.

Update my details

The Local Law is in place to ensure that Short Stay Rental Accommodation can operate without having an impact on the surrounding area. If you think that someone near you may be running a Short Stay Rental that is having an impact on you, it can help to know the requirements set out in the Local Law. An owner of a Short Stay Rental must:

• Register the property with Council
• Appoint a designated contact person to respond to neighbour complaints within two hours
• Ensure occupants adhere to the Code of Conduct
• Provide adequate off street parking and garbage bins

For more information, please check our Short Stay Rental Fact Sheet for Neighbours.(PDF, 181KB)

What to expect from short stay rental property owners

Owners of Short Stay Rental Accommodation must adhere to a number of requirements. You may have a Short Stay Rental near you without even knowing it. Whilst most Short Stay Rental Accommodation can operate without having any impact, you may still expect some interaction with the owner.

The owner of a Short Stay Rental must provide the adjoining neighbours, including directly across the street, details for a designated contact. This person can be contacted 24/7 if there are any issues with occupants not complying with the code of conduct at a Short Stay Rental. Once the person is contacted, the Local Law requires them to respond to any complaints within two hours.

Reporting issues

If you experience any issues with a short stay rental property near you, there are several options available.

Call the Designated Contact. If you are experiencing any issues with occupants of a short stay rental, you can call the designated contact. This person is required to respond to any complaints within two hours, day or night.

Call the Council. Whilst Council may not be available to deal with the issue at the time, you can still report any issues. Council will contact the owner and, in the case of repeated serious issues, Council may cancel the short stay rental registration. To report an issue, please contact us or report online.

Call the Police. No-one should put themselves in danger when trying to deal with short stay rental issues. In the case of large parties, or violent and threatening behaviour, call 000 immediately.