The Local Law is in place to ensure that Short Stay Rental Accommodation can operate without having an impact on the surrounding area. If you think that someone near you may be running a Short Stay Rental that is having an impact on you, it can help to know the requirements set out in the Local Law. An owner of a Short Stay Rental must:
- Register the property with Council
- Appoint a designated contact person to respond to neighbour complaints within two hours
- Ensure occupants adhere to the Code of Conduct
- Provide adequate off street parking and garbage bins
For more information, please check our Short Stay Rental Fact Sheet for Neighbours.(PDF, 181KB)
What to expect from short stay rental property owners
Owners of Short Stay Rental Accommodation must adhere to a number of requirements. You may have a Short Stay Rental near you without even knowing it. Whilst most Short Stay Rental Accommodation can operate without having any impact, you may still expect some interaction with the owner.
The owner of a Short Stay Rental must provide the adjoining neighbours, including directly across the street, details for a designated contact. This person can be contacted 24/7 if there are any issues with occupants not complying with the code of conduct at a Short Stay Rental. Once the person is contacted, the Local Law requires them to respond to any complaints within two hours.
Reporting issues
If you experience any issues with a short stay rental property near you, there are several options available.
Call the Designated Contact. If you are experiencing any issues with occupants of a short stay rental, you can call the designated contact. This person is required to respond to any complaints within two hours, day or night.
Call the Council. Whilst Council may not be available to deal with the issue at the time, you can still report any issues. Council will contact the owner and, in the case of repeated serious issues, Council may cancel the short stay rental registration. To report an issue, please contact us or report online.
Call the Police. No-one should put themselves in danger when trying to deal with short stay rental issues. In the case of large parties, or violent and threatening behaviour, call 000 immediately.