Our Customer Strategy

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Our Customer Strategy serves as our blueprint for putting you, our community, at the heart of everything we do.

The purpose of Our Customer Strategy is to:

  • Connect better with our customers
  • Focus more on our community’s wants and needs
  • Improve service delivery
  • Be more open and accountable
  • Increase community engagement
  • Build public trust

The development of Our Customer Strategy was driven by extensive research and consultation, involving over 4,032 customers who interacted with the Shire, alongside a thorough review of our existing processes and systems.

This approach is designed to enhance how we serve you, ensuring we meet your expectations both now and in the future.

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