Community Satisfaction Survey

Since July 2023, Metropolis Research has conducted Mornington Peninsula Shire Council’s independent Community Satisfaction Survey. Face to face and phone Interviews were conducted quarterly across all parts of the municipality, resulting in a combined annual survey of 1,602 residents. This approach has achieved a significantly larger sample size than previous years and a richer data set that reflects the broader Peninsula community.

2025 results

Satisfaction with the Mornington Peninsula Shire Council has remained relatively steady with an overall performance score of 6.3, compared to 6.5 recorded in June 2024. This overall score is lower than the Victorian Metropolitan average of 7.1 but significantly higher than the regional Councils’ average of 5.0. It also marks a considerable improvement compared to our unusually low score of 5.0 recorded in 2023, highlighting a clear upward trend in our results over the past two years.

Our top performing service areas were:

  • Weekly garbage collection
  • Fortnightly recycling
  • Local library services
  • Green waste collection
  • Recreation centres
  • Community centres/neighbourhood houses
  • Hard rubbish collection
  • Outdoor recreation facilities.

Of note are our improving customer service results. We continue to invest strongly in our customer experience processes and these results show our community is responding positively to our efforts.

Service areas for further improvement:

  • Roads
  • Footpaths
  • Street trees
  • Drains and public toilets.

Road maintenance was once again the top priority for improvement. This has been reflected in a 72 per cent increase in funding for our road renewal program to $5.3 million. This, combined with an additional $2 million in federal funding, delivers more than $7 million in annual road renewals.

In summary:

  • Governance and leadership (6 core measures) scored 6.3, 8% below the interface (7.1) and metropolitan (7.1) averages. However, it was 15% higher than the regional (4.8) average.
  • Customer service (6 measures) scored 6.7, 8% lower than interface (7.9) and 10% below the metropolitan (7.7) averages. However, it was 8% higher than the regional (5.9) average.
  • Services and facilities (39 measures) scored 7.4, 3% lower than interface (7.7) and 4% below the metropolitan (7.8) averages. However, it was 11% higher than the regional (6.3) average.
  • Planning for population growth by all levels of government scored 6.5, 4% lower than interface (6.9) and 6% below the metropolitan (7.1) averages.
  • Service for children from birth to 5 years of age scored 8.1, 5% above the interface (7.6) and 3% above the metropolitan (7.8) averages.
  • Sports ovals and other local facilities scored 7.8, 2% lower than interface (8.0) and 4% below the metropolitan (8.2) averages.
  • Community centres/Neighbourhood houses scored 8.0, 1% lower than the interface (8.1) average but 2% above the metropolitan (7.8) average.
  • Regular weekly garbage collection scored 8.8, 4% higher than interface (8.4) and 3% higher than the metropolitan (8.5) averages.

Read the report

Download: 2025 Community Satisfaction Survey(PDF, 4MB)

Previous surveys

Download: 2024 Community Satisfaction Survey(PDF, 2MB)

Download:2023 Community Satisfaction Survey(PDF, 3MB)

Download:2022 Community Satisfaction Survey(PDF, 4MB)

Download: 2021 Community Satisfaction Survey(PDF, 3MB)

  • The 2023 Local Government Community Satisfaction Survey contains results of individual service areas back to 2014.
  • The 2021 Local Government Community Satisfaction Survey contains results on individual service areas back to 2012.
  • The Local Government Community Satisfaction survey methodology was revised in 2012.
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