Community Satisfaction Survey

From July 2023, Metropolis Research conducted Mornington Peninsula Shire Council’s independent Community Satisfaction Survey. Interviews were conducted every quarter from across all the suburbs and localities that make up the municipality, resulting in a combined annual survey of 1,604 residents. This approach has achieved a significantly larger sample size than previous years and a richer data set that reflects the broader Peninsula community.

2024 results

Satisfaction with the Mornington Peninsula Shire Council increased significantly from the results recorded over the preceding two years, with overall satisfaction up 15% from the unusually low result of 5.0 recorded in April 2023. Our Overall Performance score was 6.5, lower than the Victorian Metropolitan average of 7 and the Interface Council’s average of 6.9.

Our top performing service areas were:

  • Weekly garbage collection
  • Fortnightly recycling
  • Local library services
  • Green waste collection
  • Recreation centres.

Service areas for further improvement:

  • Roads
  • Customer service
  • Footpaths
  • Drains and public toilets.

In summary:

  • Governance and leadership (6 core measures) scored 6.4, 5% below the metropolitan (6.9) and interface (6.9) averages.
  • Customer service (5 measures) scored 6.7, 5% below the metropolitan average (7.2), but somewhat higher than interface (6.4) averages.
  • Services and facilities (38 measures) scored 7.4, 2% below the metropolitan (7.6) and 1% below the interface (7.5) averages.
  • Planning for population growth by all levels of government scored 6.8, 2% below the metropolitan Melbourne (7.0) and 3% lower than interface (7.1) averages.
  • Planning and development outcomes (3 measures) scored 7.4, 2% above the metropolitan (7.2) and identical to the interface (7.4) averages.
  • Service for children from birth to 5 years of age scored 7.8, 2% above the metropolitan average (7.6) and 2% above the interface (7.6) averages.
  • Sports ovals and other local facilities scored 7.8, 1% below the metropolitan (7.9) and identical to interface (7.8) averages.
  • Community centres/Neighbourhood houses scored 8.0, 2% above the metropolitan (7.8) but 1% below the interface (8.1) averages.

Read the report

Download: 2024 Community Satisfaction Survey(PDF, 2MB)

Previous surveys

Download:2023 Community Satisfaction Survey(PDF, 3MB)

Download:2022 Community Satisfaction Survey(PDF, 4MB)

Download: 2021 Community Satisfaction Survey(PDF, 3MB)

  • The 2023 Local Government Community Satisfaction Survey contains results of individual service areas back to 2014.
  • The 2021 Local Government Community Satisfaction Survey contains results on individual service areas back to 2012.
  • The Local Government Community Satisfaction survey methodology was revised in 2012.