Community Satisfaction Survey

Annually, we conduct an extensive survey with Mornington Peninsula area households to understand satisfaction levels with Shire services, as well as your priorities and emerging issues.
Survey respondents are selected at random, though they must reside within our municipality and be aged 18 years and over.

About the survey

Each year, we participate in the Local Government Community Satisfaction Survey. The survey seeks the opinions of local residents on the performance of their Local Government and is conducted by JWS Research, an independent market research agency, on behalf of the Victorian Government's Department of Jobs, Precincts, and Regions.

The survey is carried out through computer-assisted phone calls and interviewed 800 randomly selected residents, aged 18 years and above, who reside in the Mornington Peninsula Shire Council area.

2023 results

The Victorian state-wide overall score was 56, while our overall score was 50. Our results are in line with the Interface Council group average of 51.

Our top performing service areas were:

  • Art centres and libraries
  • Waste management
  • Recreational facilities

Compared to 2022, the Shire has seen improvement in:

  • Art centres and libraries (+2.82%)
  • Business, community development and tourism (+3.45%)
  • Community and cultural (+1.61%)
  • Emergency and disaster management (+1.69%)
  • Tourism development (+1.67%)
  • Waste management (+1.54%)

Read the report

Download: 2023 Local Government Community Satisfaction Survey(PDF, 3MB)

Future surveys

From July 2023 the survey will be conducted by Metropolis Research on a quarterly basis to receive more timely feedback. They will gather random responses from 1,600 people over the year, 400 per quarter, which will be a mix of door-to-door and telephone. This will give us a larger sample size and allow for more open-ended questions to give us a deeper understanding of the key issues impacting community satisfaction.

Previous surveys

Download: 2022 Community Satisfaction Survey(PDF, 4MB)

Download: 2021 Community Satisfaction Survey(PDF, 3MB)

  • The 2023 Local Government Community Satisfaction Survey contains results of individual service areas back to 2014.
  • The 2021 Local Government Community Satisfaction Survey contains results on individual service areas back to 2012.
  • The Local Government Community Satisfaction survey methodology was revised in 2012.