Flood emergency
If your property or house is flooding or about to flood, call VICSES on 132 500. For life-threatening emergencies, call 000.
Flooding from Council assets
Council is responsible for flooding associated with Council stormwater assets, including Council stormwater pits and Council roads. The map below provides information about asset ownership. Select Pits and Pipes in the Layers menu to view the drainage assets and identify the responsible organisation. You can also click on a road to confirm whether council is responsible. If you are unsure please report your concern and we can review and advise you of the relevant authority.
Council will assess and prioritise reported flooding and drainage issues based on a range of factors, including but not limited to:
Higher-risk flooding impacts may receive a higher priority for investigation and response.
Not all flooding and drainage issues are the responsibility of Council. Depending on the source of the flooding, another organisation, property owner or other party may be responsible.
The information below outlines some common situations where Council may not be responsible and provides information about the relevant pathway for addressing the issue.
Stormwater issues from neighbouring properties
Your neighbour is not generally responsible for controlling stormwater runoff from natural surfaces, such as grassed or treed areas. However, they may be responsible for controlling water flow resulting from changes made to the natural ground or drainage of their property.
Problems with overland stormwater flow between neighbouring properties are generally a civil matter between the respective property owners.
For information about unreasonable flow of water between properties, visit VCAT – Unreasonable flow of water between properties.
Stormwater issues during construction
Builders are responsible for managing stormwater on a building site during construction. This includes managing runoff where, for example, a building under construction has a roof without gutters or downpipes.
If you have concerns about stormwater management on a building site, you can contact the builder or the private building surveyor. The building surveyor’s details should be displayed at the front of the building site.
Melbourne Water flooding
In some cases, flooding may be associated with a Melbourne Water asset. Melbourne Water may be responsible for responding to these issues.
The map below provides information about asset ownership. Select Pits and Pipes in the Layers menu and use the colour of the asset to identify the responsible organisation. Melbourne Water assets are shown in blue and Council assets are shown in green.
Map
To report a issue to Melbourne Water please call 131 722 or use their online enquiry form, Online enquiry | Melbourne Water.
Other responsible organisations
The drainage network across the Shire is extensive and, in addition to Council and Melbourne Water, other organisations may own or manage drainage assets.
The map below provides information about asset ownership. Select Pits and Pipes in the Layers menu to view the drainage assets and identify the responsible organisation.
Map
Water leaks
South East Water is responsible for managing the clean water network across much of the Shire.
Contact the South East Water Faults and Emergencies team on 132 812, available 24/7 or use Report a leak | South East Water.
Sewer flooding
South East Water is Responsible for managing the sewer network across much of the Shire. If the flooding has a foul odour it may be due to sewer flooding.
Contact the South East Water Faults and Emergencies team on 132 812, available 24/7 or use Report a leak | South East Water.