If your rubbish bin was placed on the kerbside the night before the day of collection, it should be emptied by the end of the collection day.
If your rubbish bin was not collected, please call us on 5950 1000 or 1300 850 600 within 2 business days.
Our new trucks have a slower lift which closes the lid after releasing the bin. If you suspect the bin hasn't been emptied, please lift the lid to check before reporting.
What happens next: Leave your bin out in its usual collection spot. We'll come by to empty it.
If your bin is overloaded or has hazardous waste, it will not be emptied. Use our waste guide to dispose of your waste correctly.