Your Local Connection Points

We are implementing this initiative to improve access to Shire services. Our goal is to provide convenient, in-person support for our community, and to ensure residents in smaller townships have access to the support they need.

The chosen locations are spread across the municipality where the Shire does not currently have a customer support presence. We looked at several locations across the Peninsula, but we selected these sites based on factors including cost, accessibility, and local demographics.

We are minimising costs by co-locating in existing spaces that already offer some form of community service. Customer Service staff assist customers online and via phone when not attending to community members on site. Our resource allocation adapts based on community demand and feedback.

The extended trial allows us to assess our community's appetite for for face-to-face customer service and test the scope of services required at each location.Ongoing reviews over the extended trial period will allow for progressive improvements based on customer feedback and user data.

Council has voted to extend the trial of Your Local Connection Points at Somerville, Dromana and Sorrento, with a new site to be assessed for the Red Hill location.

Community Kiosk is a digital device designed to help customers navigate and understand our online information and resources with the help of staff. Its primary purpose is to provide guided support in accessing our online information and is not intended for conducting independent transactions with the Shire. These user-assisted devices will be gradually introduced at selected sites in the future, expanding accessibility to information and support services for our customers.

The services and opening hours vary based on community demand as well as the capacity of our staff and local infrastructure. The points may be scaled over time in response to further planning and feedback to ensure convenient access.