Web Chat trial extended due to high demand

Published on 12 February 2019

web chat

After success over the last four weeks with customers interacting directly with our Customer Service Team 24/7 through our online Web Chat system, we have decided to extend the trial for a further two months until 5 April 2019.

Over the first four weeks of the trial we’ve seen an appetite for the 24/7 service receiving 1,069 chats, with an average of nearly 80 chats per day on the weekend and 30 chats after hours during the week.

Using Web Chat, you can have a live conversation with a Customer Service representative instantly online over the weekend and after work. We continue to provide our out of hours phone support.

This increase in online support reflects the changing needs of our residents with the number of online interactions and online payments steadily increasing.

We know the community like to contact us at their convenience. Providing online services is a great opportunity to allow our community to contact us at a time that suits them from the comfort of their own home.

The Shire’s website had more than 2.5 million users last year, with visitors looking up information and completing online payments, service requests, kindergarten applications, tender submissions, permit applications or reporting problems such as fallen trees.  

To interact directly with our Customer Service Team 24/7 through our Web Chat service, simply visit our website: mornpen.vic.gov.au and look for the ‘live chat’ bubble.