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Published on 20 September 2021
Mornington Peninsula Shire is surveying its customers to better understand, measure and improve its customer experience.
If you’ve been in contact with the Shire over the last three months, you may be contacted to provide your feedback about your customer service experience.
The call or email will come from an independent customer service benchmarking company CSBA, which has been commissioned to conduct the Customer Experience Survey on behalf of the Shire.
The survey will run for six weeks starting on 22 September 2021.
Your customer information will be collected and passed over to CSBA within privacy and confidentiality requirements. We will be comparing this year's results to those of last year to see if we've improved.
If you do receive a call or email we would really appreciate you taking the time to give us your valuable feedback