Supporting residents with Web Chat

Published on 09 January 2019

web chat

Did you know that the Shire’s Web Chat has been running for over a year?

With over 22,000 chats having taken place, totalling to 3,200 hours, the Shire has seen an increasing preference for Web Chat.

From Monday 14 January until mid-February 2019, we are trialling expanding our service from 8.30am – 5pm Monday to Friday to offer a 24/7 Web Chat service.

Using Web Chat, you can have a live conversation with a Customer Service representative instantly online over the weekend and after work, together with our out of hours phone support.

This increase in online support reflects the changing needs of our residents with the number of online interactions and online payments steadily increasing.

We know the community like to contact us at their convenience. Providing online services is a great opportunity to allow our community to contact us at a time that suits them from the comfort of their own home.

The Shire’s website had more than 2.5 million users last year, with visitors looking up information and completing online payments, service requests, kindergarten applications, tender submissions, permit applications or reporting problems such as fallen trees.  

To interact directly with our Customer Service Team 24/7 through our Web Chat system, simply visit our website: mornpen.vic.gov.au