Keeping your business COVIDSafe

  • Struggling to keep up with changing COVIDSafe business requirements / obligations?
  • Want to quickly access resources and templates for your business, organisation or event?
  • Run a community space or venue and want to ensure it stays COVIDSafe?

The Shire wants to help you meet COVIDSafe requirements and complete your COVIDSafe Plan.

Make an enquiry or book an appointment with our staff and have your questions answered. 

       Make an enquiry                 Book an appointment 

 You can also call 5950 1000 to speak to someone. 

 Our new COVIDSafe service includes dedicated staff to help you. 


What can the COVIDSafe service help me with?

The service provides advice on COVIDSafe:

  • Plans for businesses, events, activities and community groups
  • Restriction requirements within hospitality, community venues and retail settings
  • QR code setup
  • Checking-in, physical distancing, face masks, cleaning and sanitising
  • Advice prior to lodging Council permit applications (for example, event permit applications).

Businesses and community groups can book an appointment to ask questions or discuss any of these topics.

We want businesses and community groups to have the support and opportunity to meet current Victorian Government COVID requirements.

Getting ready for your appointment

When booking your appointment, please fill in as much detail as possible. This includes providing any COVIDSafe plans or relevant documentation you already have. You can also do this by hitting ‘reply’ on the confirmation email you receive.

This will help us do research on your behalf, before we meet so that you get the most value from our time together.

Need to cancel or reschedule your meeting?  This can also be done via the link in your confirmation email.

COVIDSafe principles for business

1. Practise physical distancing

  • You must apply the relevant density quotient to arrange shared work areas and publicly accessible spaces.
  • Where possible within the workplace, aim for workers and visitors to maintain physical distancing of 1.5 metres.
  • Display signs to show patron limits at the entrance of enclosed areas where limits apply


2. Wear a face mask

  • You must always carry a face mask with you when you leave home unless you have a lawful reason not to.
  • Face masks continue to be mandatory in some settings, unless a lawful reason not to wear one applies.
  • For a full list of settings where masks continue to be mandatory, see: Face masks.


3. Practise good hygiene

  • Frequently and regularly clean and disinfect shared spaces, including high touch communal items such as doorknobs and telephones.
  • Make soap and hand sanitiser available for all workers and customers throughout the worksite and encourage regular handwashing.


4. Keep electronic records and act quickly

  • Support workers to get tested and stay home even if they only have mild symptoms.
  • Develop a business contingency plan to manage any outbreaks.
  • Keep records of all people who enter the workplace for contact tracing. For more information, see Victorian Government QR Code Service


5. Avoid interactions in enclosed spaces

  • Move activity outside where practicable, including meetings, tearooms, lunch breaks and serving customers.
  • Enhance airflow by opening windows and doors.


6. Create workforce bubbles

  • Consider keeping groups of workers rostered on the same shifts at a single worksite and avoid any overlap of workers during shift changes where it is practical to do so.

Your COVIDSafe Plan

Do you have a COVIDSafe Plan?

Every business with on-site operations must have a COVIDSafe Plan. WorkSafe and Authorised Officers are conducting spot checks across Victoria.


Do you know the COVIDSafe settings for your sector?

Guidance on each sector is available at Each sector guidance page includes advice and answers to Frequently Asked Questions.


What have you done to make your business COVIDSafe?

These actions may include providing workers with personal protective equipment such as face masks, encouraging everyone entering your business premises to check in, making sanitiser available and disinfecting frequently touched surfaces.


Who is responsible for updating your COVIDSafe Plan?

Your COVIDSafe Plan should be frequently reviewed and updated to help you comply with any new restrictions and meet requirements for your workers, contractors and customers.


Do your workers know your COVIDSafe Plan?

It’s important for your workers to know your COVIDSafe Plan and the actions you have taken. It will help them understand the importance to your business of staying safe and the importance of staying home if they are ill. The COVID-19 symptoms include fever, chills, cough, sore throat, shortness of breath, a runny nose or loss of smell.


Do you have your QR Code?

 All businesses must use the Victorian Government QR Code Service (with some limited exceptions) and ensure customers and staff check in everywhere, every time – regardless of how long they are on the premises. It’s free, easy to use and helps stop the spread of COVID-19. To register go to


Would you like more signs and posters to help customers do the right thing?

 Signs, posters and stickers for your business are available at


What to do if a worker tests positive?

Information and advice for businesses who have a confirmed case of COVID-19 in the workplace.


Do you need information in another language?

Information for businesses regarding COVIDSafe planning is available in a number of languages via the Business Victoria Hotline 13 22 15 and at

Victorian Government QR Codes

Most patrons are great at checking in to a venue or event by scanning QR codes, but some still need a reminder. Please ensure you ask all guests if they have checked in properly. These records help contact tracers in the event a positive case of coronavirus is identified. As we recently experienced, the coronavirus threat is still real and we must continue to be vigilant so we can continue to stay safe and importantly, for business to stay open.

To help contract tracers, you should only use one platform per business, organisation, club or event. The Victorian Government has a free QR code service, which only asks patrons their first name and phone number, making the check in process quick and easy.

Victorian Government QR Code Service | Coronavirus Victoria

COVID Check-in Marshals and COVID Marshals

COVID Check-in Marshals and COVID Marshals play important roles which ensure workplaces are COVIDSafe, protecting workers and members of the community.

What is a COVID Check-in Marshal? 

A COVID Check-in Marshal is an employee responsible for ensuring each person who enters a venue uses the Service Victoria QR code to check in on arrival (or an alternative record keeping method, where relevant). A COVID Check-in Marshal can only request that people entering show them confirmation of a successful check-in and cannot compel anyone to do so.

If a person refuses to show evidence of a successful check in, the COVID Check-in Marshal can ask that person not to enter the venue. If the person does not comply with the request, the COVID Check-in Marshal is not required or encouraged to enforce the refusal of entry. 

Venues are encouraged to contact security or the police if support is required.  

For further information on COVID Check- in Marshals, including which venues are required to appoint one please visit COVID Check-in Marshals and COVID Marshals | Coronavirus Victoria 

COVID Marshals

The COVID Marshal is an important role that helps to keep workplaces COVIDSafe.

COVID Marshals are responsible for monitoring a worksite’s compliance with its COVIDSafe Plan and additional industry-specific obligations. They support workers to follow COVIDSafe principles and look for ways to continually improve a business’s COVIDSafe Plan, including entry screening, physical distancing, personal protective equipment (PPE), workplace bubbles, hygiene, cleaning and record-keeping. 

For further information on COVID Marshals, including which venues are required to appoint one, industry guidelines and requirements please visit COVID Check-in Marshals and COVID Marshals | Coronavirus Victoria 

Contactless thermometers for Businesses

To support local businesses with their COVIDSafe plans, the Shire has contactless thermometers we can provide free of charge to local eligible businesses.

The thermometers are thanks to the Department of Jobs, Precincts and Regions (DJPR) on behalf of the Victorian Government.

Who is eligible to receive a contactless thermometer?

All businesses are eligible to receive a contactless thermometer if they meet all of the following three conditions:

  • Business has a registered Australian Business Number (ABN), and
  • Business currently operates within Mornington Peninsula Shire boundaries, and
  • Business is operating with staff physically onsite or a business is operating within an enclosed environment

Which businesses may benefit from this program?

Small businesses that may benefit from receiving a thermometer to support their COVIDSafe Plan.

Examples of business that may benefit from this initiative include (but are not limited to):

  • Tourism and Accommodation Services
  • Sole Traders –with extended face-to-face contact within an enclosed environment (for example, hair and beauty)
  • Hospitality
  • Small Retail
  • Non-for-Profit (with an ABN, who will benefit from a thermometer for their COVIDSafePlan)

How many contactless thermometers per business?

There is a strict limitation of 1 contactless thermometer per business site per 20 employees.  Thermometers will be allocated to eligible businesses on a first come, first served basis and will be subject to availability. Thermometers will need to be collected by the business from Dromana.

Are contactless thermometers mandatory for all businesses?

No, DJPR is providing contactless thermometers as an additional measure to prevent transmission in the workplace which can be used to screen staff and customers who are unwell.
The use of a contactless thermometer may assist businesses with their COVIDSafe Plans.

If your business requires a thermometer, please click here to register your interest.

Vaccinate to reactivate local business

Mornington Peninsula Shire fully supports getting vaccinated to protect individuals and the community, and to help get our local businesses open again.

We strongly encourage business owners and their staff to get vaccinated – to protect health, jobs and business.

We know the sooner our community is vaccinated the sooner we can open up. Encouraging community vaccination is an integral part of Council’s COVID-19 economic recovery plan.

Having our community vaccinated against COVID-19 is how we get back to business. It’s our way towards a great summer on the Peninsula.

Our economic recovery and high vaccination levels go hand in hand. When more people are vaccinated, there will be fewer outbreaks and less need for restrictions. Which means businesses will be able to open – and stay open.

Mornington Peninsula Shire has approved a $10 million COVID-19 recovery plan for our economy and we strongly encourage our community to get vaccinated to support our local businesses in re-opening as quickly as possible.

Why get vaccinated?

  • It significantly reduces your risk of getting COVID-19
  • It protects you against becoming very sick if you do get COVID-19
  • It helps protect your family, friends and community
  • It gets us back to business!

How to get vaccinated

Where can I get vaccinated locally?

  • At your GP or some local pharmacies
  • Frankston Community Vaccination Hub at Bayside Shopping Centre
  • Peninsula Health Vaccination Clinic at Suite 5, 1533 Point Nepean Road, Capel Sound
  • Peninsula Vaccination Centre at 1391 Point Nepean Road, Rosebud

Frequently asked questions for businesses

Click here to view the Victorian State Governments vaccine FAQs for businesses.(PDF, 57KB)

Further resources

The Mornington Peninsula Shire has complied further support and information for businesses during COVID-19, such as:

  • Business support
  • COVID business grants and funding
  • Training and advice for your business
  • Free marketing for your business
  • Important points for food businesses
  • Accessing mental health support
  • Meeting occupational health and safety obligations
  • Tenants and Landlords Relief Assistance

Read more - Support and information for businesses during COVID-19 - Mornington Peninsula Shire (